Protection of Your Personal Information

1. Scope of This Privacy Policy

This Privacy Policy is issued by 100xuci and applies to all users who access or use our services through the website https://100xuci.net, mobile applications (where applicable), and any of our official communication channels including live chat and support email.

This policy describes the types of personal information we collect from you, the purpose of collection, how we use and protect it, and the rights you hold regarding that data. It also covers any information obtained indirectly through your interactions with our platform.

This policy does not apply to third-party websites or services that may be linked from the 100xuci platform. We encourage you to review the privacy policy of each other platform you visit separately, as we are not responsible for their privacy practices.

100xuci operates under an international licence and complies with data protection standards set by the relevant supervisory bodies. We regard your privacy as both a legal and ethical obligation, not merely a formality.

2. Personal Information We Collect

In operating our online betting services, 100xuci collects personal information through two main methods — directly from you and automatically through the technologies used on our platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth (for the purpose of verifying the minimum age requirement of 21 years and above)
• A valid email address and mobile phone number
• The username and account password you choose yourself
• E-wallet account numbers (Touch 'n Go, DuitNow, ShopeePay) or online banking details required for deposits and withdrawals
• Identity verification documents requested during the Know Your Customer (KYC) process
• Any information you share when contacting our support team

Information collected automatically:

• IP address and general geographic location (not specific to your home address)
• Device type, operating system and web browser type used
• Session log data including date, time and duration of login
• Game activity history and transactions within the platform
• Cookie data and tracking technologies described in Section 6

3. Purpose of Data Collection and Use

Every piece of information we collect from you is used solely for legitimate and necessary purposes in operating a safe, fair and responsible online betting service. Specifically, your personal data is used for the following purposes:

• Account registration and verification — confirming the identity of each player and complying with the age verification requirements in place
• Financial transaction processing — handling deposits, withdrawals, bonus payments and any financial matters related to your account
• Security and fraud prevention — detecting suspicious activity patterns, preventing unauthorised access and protecting the integrity of the platform
• Legal compliance — fulfilling reporting obligations to the relevant licensing bodies and authorities, including Anti-Money Laundering (AML) requirements
• Customer service — handling your enquiries, complaints and support requests via live chat or email
• Product and service improvement — analysing aggregated usage patterns to enhance the playing experience on the platform
• Account-related communications — sending important notifications such as transaction confirmations, security alerts and policy updates

We do not use your data for third-party advertising, profiling for marketing purposes without consent, or any purpose not explicitly stated in this policy.

4. Sharing Information With Third Parties

100xuci does not sell or rent your personal information to any third party. However, in certain limited circumstances, we may need to share some of your information with the following parties:

• Approved payment processors — service providers such as Touch 'n Go, DuitNow, ShopeePay and the FPX network receive only the information necessary to process your transactions. They are bound by their own confidentiality policies and are not permitted to use that data for any other purpose.
• Game software providers — companies such as PG Soft, Pragmatic Play, JILI and Spribe may receive minimal game session data to allow games to function correctly. This information does not include personal financial details.
• Regulatory and licensing bodies — when required by law or licensing obligations, we share the necessary information with the relevant bodies to fulfil our compliance obligations.
• Law enforcement authorities — if ordered by a court or a relevant law enforcement agency, we will comply with that order and disclose only the information required.

In all sharing arrangements listed above, we ensure that the receiving party upholds data protection standards equivalent to our own and that the information is not used beyond the stated purposes.

5. Data Security Measures

Your data security is the highest priority at 100xuci. We implement multiple layers of technical and organisational protection to keep your information safe at all times.

• 256-bit SSL/TLS encryption is applied to all communication channels between your device and our servers
• Passwords are stored in hashed form using tested cryptographic algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) is available and encouraged for all user accounts
• Our server infrastructure is protected by enterprise-grade firewalls and monitored continuously
• Internal access to user data is subject to strict controls based on the principle of least privilege
• Penetration testing is conducted periodically by independent third parties to identify potential vulnerabilities

Should any security incident occur that affects your personal data, we will notify you and the relevant authorities within the timeframe required by law.

6. Cookies and Tracking Technologies

100xuci uses cookies and similar technologies such as web beacons and local storage to improve the functionality and performance of our platform.

Types of cookies we use:

• Strictly necessary cookies — required for core platform operations such as login authentication, session management, and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies — help us understand how users interact with the platform, which pages are visited most often, and where technical issues occur. Data is collected in aggregate form and cannot identify individuals.
• Functional cookies — store your preferences such as language settings, betting denominations, and display preferences to provide a more personalised experience.

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. More information on managing cookies is available in the documentation for your web browser.

7. Your Rights Regarding Personal Data

As a 100xuci user, you have the following rights regarding the personal information we hold about you. These rights can be exercised by contacting our support team via live chat or email.

• Right of access — you have the right to request a copy of the personal information we hold about you and to receive an explanation of how it is used
• Right to rectification — if any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected within a reasonable timeframe
• Right to erasure — in certain circumstances, you have the right to request that your personal information be deleted, subject to our legal obligations to retain certain records
• Right to restrict processing — you may request that we limit how we use your data while any dispute is being resolved
• Right to object — you have the right to object to the processing of your data for certain purposes, including direct marketing
• Right to data portability — you may request a copy of the data you have provided to us in a machine-readable format

Requests relating to these rights will be processed within a reasonable timeframe. In cases where full compliance cannot be carried out (for example, due to legal requirements), we will inform you of the reason and any alternative options available.

8. Data Retention Period

100xuci retains your personal information only for as long as it is needed for the purposes stated in this policy or as required by applicable laws and regulations.

Generally, active account information is retained for the duration your account remains active and for a period after account closure to meet legal compliance requirements, dispute resolution, and enforcement of our agreements.

Financial transaction data is retained for a longer period as required by banking regulations and international gambling licensing for audit and AML compliance purposes. Once the required retention period has ended, the data will be securely deleted or converted to a format that cannot identify individuals.

9. Amendments to This Privacy Policy

100xuci reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or relevant technological developments.

Any material amendments that affect how we use your personal data will be communicated through a clear notification on our platform, including the updated date displayed at the top of this policy. We encourage you to review this policy periodically.

Your continued use of 100xuci services after any amendment has been communicated is considered your acceptance of that amendment. If you do not agree with the changes made, please stop using the platform and contact us to close your account.

10. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat — available 24/7 in Malay and English, accessible directly through the 100xuci platform
• Email — [email protected]

Our team is ready to help you understand your privacy rights and will respond within a reasonable timeframe. For requests relating to data access, correction, or deletion, please include proof of identity so we can verify your request securely before taking action.